Director's Message

Our purpose is to provide facilities planning and management services that supports the University's programs and enhances campus life.

Physical Facilities is responsible for the strategic forward planning, conceptualisation, procurement, renovation, alteration, management, operation and maintenance of the physical facilities on the campuses at the National University of Samoa.

Tuala Amerika Siale
Director, Properties & Maintenance



Our Vision

To provide quality, timely and friendly service and to create an atmosphere of shared responsibility in which all employees have the opportunity to contribute to the process of improving the service we provide our customers.

Our Mission

To assist the University in its endeavour to achieve excellence by providing a physical environment that is conducive for the enhancement of teaching, learning and research.

We endeavour to uphold the following values:

  • Professionalism and integrity
  • Quality and efficient customer service
  • Team spirit and teamwork
  • Effective communication
  • Respect and accountability

Core Functions

  1. Cleaning Services
  2. Security Services
  3. Design & Planning
  4. Landscaping and Grounds Keeping Services
  5. Occupational Health & Safety
  6. Building Services

Our Customers

  1. NUS staff and students
  2. NUS Council and committees
  3. Contractors
  4. Consultants
  5. Stakeholders
  6. Partners

Our Divisional Structure



Our Service Delivery

We urge that you utilise your section/faculty secretaries to lodge your request via email, internal memo or in person using the form available for use. Please complete the Customer Request Form available on the staff portal S:\PHYSICAL FACILITIES\Customer Request Form or download it to report any faults, complaints, request service, equipment, etc. We will not accept nor consider any verbal complaints or requests unless this form has been completed and lodged.

Office Hours
7:00am – 4:30am
Contact: +685 20072 ext.397

After hours
4:30pm – 11pm
Contact: +685 20072 ext. 379

 Immediate response to acknowledge receipt of request with a course of action or request for further information.

 We will answer your call after 4 rings.
 If we are not in office please send us an email. If it's urgent contact our main office 20072 ext. 397.

Design and Planning – email Mandria Sua

University e-Maps

 Provided within 3 – 5 working days dependent on availability of requested map(s).
University Plans (floor & emergency)
 Provided within 3 – 5 working days dependent on availability of requested plan(s).

Health and Safety

 Requests will be processed within 5 to 10 working days dependent on scope and scale of request or immediately dependent on urgency and seriousness of request/case.
o Site inspection
o Compensation claims (where applicable)
o Signage

Building Services – email Tupa'i Joe Teofilo

The urgency of your request will be assessed according to the scale of work/repair needed. However the team leader has the discretion to adjust the level of urgency upon completion of the first site inspection.

Electrical requests
 Fault initial inspection will be processed within 3 working days
 New installation will be processed within 10 working days
 Replacements will be processed within 5 working days
 New connections will be processed within 10 working days
 Medium to large scale requests or installations will be processed within 10 – 15 working days

Plumbing requests
Any new installations will be sourced from respective faculty/division budgets except scheduled repair works by Physical Facility.

Carpentry requests
 Repair works will be processed within 3- 5 working days dependent on availability of equipment/materials as well as scale of request.
 Construction works will be processed within 15 – 20 working days.
 Renovations will be processed within 15 – 20 working days.

General Services – email Tifa'i Luamanuvae

Security Services

 To report inappropriate or unsavoury behaviour by students on campus/in classrooms;
 Suspicious activities on campus;
 Other

Cleaning Services

The Cleaning Services carries out daily routine clean-up from Monday to Friday, 7am – 3pm. All special requests to be carried out after hours must be submitted 3 days in advance.
 Sweep and mop floors internal, external (corridors)
 Dusting, collecting rubbish in common areas
 Cleaning of all offices (floors, carpets, windows, dusting, empty trash receptacles, wipe furniture)
 Cleaning of Library and computer labs (wipe windows, chairs, mop, sweep, dust desks, ceiling)
 Replenish dispensers (soap/towels/rolls) in toilets, kitchenette, science labs, locker room, gym, flats
 Clean lavatories, toilet fixtures, showers, basins, mirrors
 Set up and arrange facilities/furniture for special occasions and functions (graduation, staff party, meetings, seminars, conferences, enrolment, orientation, weddings, etc)
 Report faults or maintenance requirements relating to other services
 Graffiti removal
 Recycling
 Maintains cleanliness of facilities on campus

Landscaping & Grounds Keeping Requests

Processed within 5 – 10 working days dependent on staff schedule and type of request.
o Trimming or pruning
o Cutting grass, branches, weeding, watering, chemical application
o New garden or relocation of campus plants
o Purchase plants
o Recycling

Equipment / Field Bookings – email Amerika Siale

Any bookings placed for chairs, tables, podium or sports field etc please call, email or hand deliver the relevant form to Director Physical Facilities. Any damage caused to any of the hired equipment, you will be liable for replacement or payment.


 Complaints, compliments, suggestions, requests should be forwarded to the Director Physical Facilities at email This email address is being protected from spambots. You need JavaScript enabled to view it.
 Confidentiality and privacy on sensitive matters shall be respected at all times
 All feedback shall be addressed within seven (7) days

Contact Details

Tuala Amerika Siale
Division of Physical Facilities
Tel: (+685) 20072 ext. 185

FACULTIES                                                     STUDENTS

Faculty of Applied Science                                    International Students

Faculty of Arts                                                          Current Students

Faculty of Business and Entrepreneurship      Student Administration

Faculty of Education                                               Student Support Services

Faculty of Medicine

Faculty of Science


Centre for Samoan Studies

Oloamanu Centre

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