Our Service Delivery

We urge that you utilise your section/faculty secretaries to lodge your request via email, internal memo or in person using the form available for use. Please complete the Customer Request Form available on the staff portal S:\PHYSICAL FACILITIES\Customer Request Form or download it to report any faults, complaints, request service, equipment, etc. We will not accept nor consider any verbal complaints or requests unless this form has been completed and lodged.

Office Hours
7:00am – 4:30am
Contact: +685 20072 ext.397

After hours
4:30pm – 11pm
Contact: +685 20072 ext. 379


  • Immediate response to acknowledge receipt of request with a course of action or request for further information.


  • We will answer your call after 4 rings.
  • If we are not in office please send us an email. If it's urgent contact our main office 20072 ext. 397.

Design and Planning – email Mandria Sua

University e-Maps

  • Provided within 3 – 5 working days dependent on availability of requested map(s).
  • University Plans (floor & emergency)
  • Provided within 3 – 5 working days dependent on availability of requested plan(s).

Health and Safety

  • Requests will be processed within 5 to 10 working days dependent on scope and scale of request or immediately dependent on urgency and seriousness of request/case.
  • Site inspection
  • Compensation claims (where applicable)
  • Signage

Building Services – email Tupa'i Joe Teofilo

The urgency of your request will be assessed according to the scale of work/repair needed. However the team leader has the discretion to adjust the level of urgency upon completion of the first site inspection.

Electrical Requests

  • Fault initial inspection will be processed within 3 working days
  • New installation will be processed within 10 working days
  • Replacements will be processed within 5 working days
  • New connections will be processed within 10 working days
  • Medium to large scale requests or installations will be processed within 10 – 15 working days

Plumbing Requests
Any new installations will be sourced from respective faculty/division budgets except scheduled repair works by Physical Facility.

Carpentry Requests

  • Repair works will be processed within 3- 5 working days dependent on availability of equipment/materials as well as scale of request.
  • Construction works will be processed within 15 – 20 working days.
  • Renovations will be processed within 15 – 20 working days.

General Services – email Tifa'i Luamanuvae

Security Services

  • To report inappropriate or unsavoury behaviour by students on campus/in classrooms;
  • Suspicious activities on campus;
  • Other

Cleaning Services

  • The Cleaning Services carries out daily routine clean-up from Monday to Friday, 7am – 3pm. All special requests to be carried out after hours must be submitted 3 days in advance.
  • Sweep and mop floors internal, external (corridors)
  • Dusting, collecting rubbish in common areas
  • Cleaning of all offices (floors, carpets, windows, dusting, empty trash receptacles, wipe furniture)
  • Cleaning of Library and computer labs (wipe windows, chairs, mop, sweep, dust desks, ceiling)
  • Replenish dispensers (soap/towels/rolls) in toilets, kitchenette, science labs, locker room, gym, flats
  • Clean lavatories, toilet fixtures, showers, basins, mirrors
  • Set up and arrange facilities/furniture for special occasions and functions (graduation, staff party, meetings, seminars, conferences, enrolment, orientation, weddings, etc)
  • Report faults or maintenance requirements relating to other services
  • Graffiti removal
  • Recycling
  • Maintains cleanliness of facilities on campus

Landscaping & Grounds Keeping Requests

Processed within 5 – 10 working days dependent on staff schedule and type of request.
o Trimming or pruning
o Cutting grass, branches, weeding, watering, chemical application
o New garden or relocation of campus plants
o Purchase plants
o Recycling


Faculty of Technical Education                                   International Students                                                        Financial Services                                                        NUS Statutes, Regulations and Policies

Faculty of Arts                                                            Current Students                                                                ICT                                                                                Planning

Faculty of Business and Entrepreneurship                Student Administration                                                       Properties and Maintenance                                         Secretariat

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CENTRES NUS Quality Assurance    

Centre for Samoan Studies                                       Quality at NUS

Oloamanu Centre                                                      Services                                                       



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